Taka5's Privacy Policy —
Your Data, Our Responsibility

1 Introduction & scope

Taka5 (https://taka5.pro) is one of Bangladesh's most trusted online gaming platforms. When you use our services, you naturally share certain personal information with us. This Privacy Policy clearly explains how taka5 collects that information, what it is used for, how long it is retained, and how it is kept secure.

This policy applies to the taka5 website, mobile application, and all digital services. taka5 is not responsible for the privacy practices of third-party websites.

2 What Information We Collect

Taka5 collects two types of information — data you provide directly, and technical data collected automatically.

Information provided directly:

• Name, date of birth & gender
• Email Address & Phone Number
• Bank or mobile banking account number (for payments)
• Documents submitted for identity verification (NID, passport, etc.)
• Information provided via support chat

Automatically collected information:

• IP Address & Device Type
• Browser information & operating system
• Website Access Times & Session Data
• Data Collected from Cookies & Similar Tracking Technologies
• Gaming Activity & Transaction Logs

3 How your information is used

Taka5 uses the information it collects for the following purposes:

Taka5 uses your information solely for the purposes stated above. For any other use, your consent will be obtained first.

4 Who your information is shared with

Taka5 does not sell your personal information. However, it may be shared with trusted partners in certain circumstances:

• Payment processors: Mobile Banking, Nagad, Rocket & bank — information required to complete transactions is shared.
• Game Providers: Minimal data collected solely for operating Live Casino and slots games.
• KYC Service: With licensed third parties for identity verification.
• Law Enforcement Authorities: Information may be disclosed when required by law or court order.
• Audit Body: For license renewal and fairness verification purposes.

5 Cookies & Tracking Technologies

Taka5 uses cookies on its website. Cookies are small data files stored in your browser that help improve the quality of our services.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain website functions.

6 Data protection methods

Taka5 uses industry-standard technologies and processes to keep your information secure:

• SSL/TLS Encryption: 256-bit encryption is applied to all data transmissions.
• Firewall & DDoS protection: Multiple layers of security are in place to prevent unauthorized access to our servers.
• Regular security audits: Independent third parties regularly audit taka5's security.
• Restricted Access: Only authorized personnel have access to the necessary data.
• Two-factor authentication (2FA): You can enable 2FA on your account for an extra layer of security.

7 Your Rights

As a taka5 user, you have the following rights:

• Access: The right to know what information taka5 holds about you.
• Correction: The right to correct inaccurate or outdated information.
• Erasure: The right to request deletion of your information under certain circumstances.
• Restriction of processing: The right to object to your information being used for specific purposes.
• Portability: The right to receive your information in a structured, standard format.
• Withdraw Consent: The right to opt out of marketing communications at any time.

8 Data retention period

Taka5 does not retain your information beyond set timeframes. Retention periods depend on the type of data and applicable legal requirements:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for a minimum of 5 years as required by law.
• KYC documents: up to 7 years after account closure.
• Customer support logs: deleted 2 years after the issue is resolved.
• Marketing data: upon withdrawal of consent.

9 Minor's Privacy

Taka5 strictly does not collect information from anyone under the age of 18 and does not provide services to minors.

Age is verified at registration. If we become aware that an account has been created by a minor, it will be closed immediately and all associated data will be deleted.

10 Policy updates

Taka5 reserves the right to update this Privacy Policy at any time. When changes are made:

• A notification will be sent to your registered email address before any significant changes take effect.
• The "Last Updated" date on the website will be revised accordingly.
• Continued use of the website after any changes have been made will be considered acceptance of the updated policy.

11 Contact

For any privacy-related questions or requests, please contact taka5:

• Live Chat: Available 24/7, with direct support in Bengali.
• Email: [email protected] (Typically replied within 24 hours).